Yes, you can request help with a return you have already authorised through Amazon. Select a prepaid printed-label method. Collection or drop-off is only confirmed once the exact carrier and return instructions have been checked.

Parcels must be sealed with a prepaid printed label attached. QR-only and box-free methods need separate confirmation with the retailer and the intended drop-off point.

Halycon Haven is based in Rotherham. Request a shop drop-off first; the address and available times must be confirmed before you travel.

Refund decisions and timescales belong to the retailer. A Halycon Haven request or collection does not confirm that a refund has been approved.